Our AllStar Responsible Gaming

Our Commitment to Safer Play

We at AllStar Casino want every player to approach gambling as entertainment, not as a way to earn money or solve financial problems. Our Allstar platform is built with safeguards that allow you to set boundaries before you start playing, so that your experience remains enjoyable from start to finish. At All Star Casino, we provide transparent information about odds, wagering requirements, and bonuses terms so you can always make informed choices.

We also recognise that responsible gaming is a shared responsibility. While we at Allstar Casino provide the tools, we encourage every player to use them actively and to reach out to our support team whenever they feel their gambling habits need adjustment. Our AllStar Casino support agents are trained to discuss these topics with care, confidentiality, and without judgment.

Tools We Offer to Help You Stay in Control

Our All Star Casino account dashboard includes several features designed to give you full control over your gaming activity. You can access and adjust these settings at any time, and our support team is always available if you need guidance on how to use them.

• Deposit limits — set daily, weekly, or monthly caps on how much you can deposit into your AllStar Casino account.
• Loss limits — restrict the amount you are willing to lose over a chosen period.
• Wagering limits — cap the total amount you can stake across our games.
• Session reminders — receive alerts after a set period of continuous play on Allstar Casino.
• Time-outs — take a short break from your account, ranging from 24 hours up to several weeks.
• Self-exclusion — close your Allstar Casino account for a longer period, from six months up to a permanent exclusion.

Once a limit is set, we at All Star Casino apply it immediately, and any request to increase a limit is subject to a cooling-off period before it takes effect. This ensures that decisions made in the heat of the moment do not override your original intentions. Reducing a limit, on the other hand, takes effect right away.

Recognising the Signs of Problem Gambling

We encourage every player at AllStar Casino to regularly reflect on their gaming habits. Gambling can become a problem gradually, and recognising the warning signs early makes it much easier to take action. Some common indicators include:

• Spending more money or time gambling than you originally planned.
• Chasing losses by depositing additional funds.
• Neglecting work, relationships, or responsibilities because of gaming.
• Feeling anxious, irritable, or restless when not playing.
• Borrowing money or using funds meant for essentials to gamble at Allstar Casino or elsewhere.
• Hiding your gambling activity from family or friends.

If any of these resonate with you, we strongly recommend using the tools available in your Allstar Casino account or contacting our support team for a confidential conversation. At All Star Casino, we never judge — our goal is simply to help you make the choices that are right for you.

Self-Assessment Questions

Before you continue playing at All Star Casino, consider asking yourself the following questions:

1. Do I gamble to escape problems or negative feelings?
2. Have I lied about how much time or money I spend at AllStar Casino?
3. Do I feel the need to bet more to achieve the same excitement?
4. Have I tried to cut back on my gambling and failed?
5. Does gambling affect my sleep, mood, or daily life?

Answering "yes" to several of these questions may indicate it's time to use our self-exclusion or time-out features, or to seek support from a specialised organisation.

Age Verification and Protection of Minors

Our Allstar Casino platform is strictly intended for adults. You must be at least 18 years old, or the legal gambling age in your jurisdiction if higher, to register an account with us. We at AllStar Casino apply verification checks during the registration and withdrawal process to confirm the identity and age of every player. We also recommend that parents and guardians install filtering software on shared devices to prevent underage access to our website.

Enhanced due diligence, including proof of identity, address, and source of funds, is requested once cumulative deposits exceed €2,000, in line with our licensing obligations. This additional layer of verification helps us at Allstar Casino maintain a safe and compliant environment for all our players.

External Support Organisations

In addition to the tools available directly through AllStar Casino, we encourage players who need further assistance to reach out to independent, specialised organisations. These services are free, confidential, and staffed by trained professionals.

We at Allstar Casino do not operate these organisations, but we fully support their mission and encourage every player to use them whenever needed. Our All Star Casino team can also provide links and referral information upon request.

How Our Support Team Can Help

Our AllStar Casino customer support team is available 24/7/365 to discuss responsible gaming matters confidentially. Whether you want to set a new limit, activate self-exclusion, or simply talk about your gaming habits, our team is ready to listen without judgment. You can reach us through the following channels:

• Live Chat: Available 24/7 directly on the Allstar Casino website.
• Email: [email protected]
• Escalation: Unresolved complaints can be forwarded to the Kahnawake Gaming Commission at [email protected]

At All Star Casino, we also monitor account activity for patterns that may indicate risk, such as rapid deposits, long sessions, or chasing losses. When our systems or support agents identify such patterns, we may proactively reach out to check in and offer our responsible gaming tools.

Self-Exclusion Process at AllStar Casino

If you decide that a break from gambling is the right choice, our Allstar Casino self-exclusion process is simple and straightforward. Follow these steps:

1. Log in to your All Star Casino account.
2. Navigate to the responsible gaming settings in your profile.
3. Choose your preferred exclusion period, from six months to permanent.
4. Confirm your request with our support team if required.
5. Receive confirmation that your Allstar Casino account has been restricted accordingly.

During self-exclusion, we at AllStar Casino will not send you marketing communications, and you will be unable to deposit or place wagers until the exclusion period ends. If you wish to reinstate your account afterward, a cooling-off period and additional confirmation steps apply to ensure the decision is made thoughtfully.